FAQ
Do you have a storefront?
We sure do! And we'd love for you to visit us in person! You can find our shop at 6923 West Q Ave, Kalamazoo, MI 49009. We're open Monday-Friday 10-7 and Saturday 10-6. (We're closed on Sundays.)
What is your current processing time for online purchases?
All orders placed are currently processed within 1-3 days.
*Not including holidays. We take time to enjoy our lives with family & friends for special occasions. If you make a purchase during that time frame, you might see a small delay with your shipment.
What is your current shipping time?
Do you offer local pickup?
For sure! You can pick up at our storefront (during our open hours) anytime you place an order. Please choose "pick-up" at checkout. We will email or text you when your order is ready. If you'd like to pick up at our boutique location in Plainwell, please place a note in your order. We deliver to Plainwell every Wednesday.
Do you offer refunds/returns (online/in-store)?
Once orders are placed, we have a very short time period to cancel any products. If you make a mistake with your order, please contact our shop ASAP through email or by phone. We cannot guarantee any cancellations, but we will do our best.
We do not accept online returns for any food products or toys. You're welcome to return any unused and new (with tags) toys, leashes/collars/harnesses, apparel & gifts to our storefront for a full refund within 14 days of purchase. We do not accept any returns or refunds on any food, hygiene, sale or holiday products.
If you placed an online order for a harness, bandana, jacket, etc that doesn't fit properly, please email us for exchange options.
My pet ripped a toy I received, do you offer guarantees or refunds.
Dogs & cats are animals, and unfortunately that sometimes means that they will destroy things like toys, treats and sometimes our shoes. We do not make ANY guarantees of "indestructability" of our products. We cannot offer refunds on our products due to pets ripping them up or not fully enjoying them. We don't make ANY of the toys we sell in-store and online. As a small business, we try our best to find the best products out there for your pets and mark each item with a warning if they don't pass the "heavy-chew" test.
I received the wrong product or am missing an item- help!
Sorry about that! As a small team, we sometimes make mistakes. If you received the wrong product or did not receive a product, please keep it in its original packaging and do not use it. You must email us at molly@dogdazetc.com within 3 days of receiving your package. Please include the following information within your email:
- Order number
- Name
- Picture of the product you received (if applicable)
- Name of the product you were supposed to get
My product came damaged; what do I do?
Oh no! We do our best to quality control all our products, but sometimes things slip through or shipping takes it's toll. If your product is damaged you must email us within 3 days of receiving the product. Please email molly@dogdazetc.com with your:
- Order number
- Name
- Pictures of the product damaged
My product says it was delivered, but it's not here.
Unfortunately, we do not have any control over packages and how they get delivered to you. What you see on your tracking website is the same on our end. Sometimes carriers mark the package as delivered even if it hasn't.
The first step is to wait 1-2 more days to see if the package shows up and check with your neighbors to see if the package may have been delivered to the wrong address. If the package doesn't show up, it's your responsibility to contact your local USPS to get an update on the package or file a claim on the USPS website. We can not do this for you.
Since we have no control over the shipping of your products, we are not responsible for lost or stolen packages. We do not give refunds or send new products. We always suggest you pick the shipping option that provides insurance as it guarantees your money back if something goes wrong during transit.
I saw a product on your social media, but I can't find it on the storefront?
Unfortunately, some products we carry can only be offered for sale in-store per the manufacturer's operating rules & regs. If you saw something shared on our stories or in our photos that you would like shipped to you, please send us a message or give us a call- we'll be more than happy to adjust your order to include any item you'd like!
Do you offer bulk discounts on items?
Totally! When you shop small, you get BIG perks. If you treat your pups often or have a large crew to feed, we'd be happy to offer a bulk discount for you. Discounts vary based on order size and product type. Please send us an email at molly@dogdazetc.com for specifics.
Can I place an order for food or treats you don't normally stock?
Absolutely! We love special orders. We primarily work with independent brands to bring you the best of the best for your pup. If you're looking for a specific supplement or food that you can't normally find in our shop, please send us a message at molly@dogdazetc.com and we'll get you all set up. We appreciate you shopping local!